Privacy Policy
This Privacy Policy describes how shoptrenchcoat.com (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit or make a purchase from our website. We are committed to protecting your privacy and handling your data in a transparent and secure manner. By using our website, you consent to the practices described in this policy.
Information We Collect
When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically collected information as “Device Information” .
We collect Device Information using technologies such as cookies, log files, and web beacons. Furthermore, when you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.” When we talk about “Personal Information” in this Privacy Policy, we are talking about both Device Information and Order Information .
How We Use Your Personal Information
We use the Order Information that we collect generally to fulfill any orders placed through the site, which includes processing your payment information, arranging for shipping, and providing you with invoices and order confirmations. Additionally, we use this Order Information to communicate with you, screen our orders for potential risk or fraud, and, when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services .
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our site by generating analytics about how our customers browse and interact with the site and to assess the success of our marketing and advertising campaigns. We may also use your Personal Information to comply with applicable laws and regulations or to respond to lawful requests for information we receive .
Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information as described above. For example, we use a third-party ecommerce platform to power our online store, and we share your information with payment processors to securely handle transactions and with shipping carriers to deliver your orders. We may also use third-party analytics tools to help us understand how our customers use the site .
We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights. We do not sell, rent, or trade your personal information to third parties for their marketing purposes .
Cookies and Tracking Technologies
A cookie is a small file that is placed on your device or computer and often includes an anonymous unique identifier. We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. If you disable cookies, some features of the site may not function properly .
Data Retention and Security
We retain your Order Information for our records unless and until you ask us to delete this information. We maintain reasonable administrative, technical, and physical safeguards designed to protect the personal information we collect and maintain. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential .
Your Rights
Depending on your location, you may have the right to access, correct, update, or delete the personal information we hold about you. You may also have the right to object to or restrict certain processing of your data or to request data portability. To exercise any of these rights, please contact us using the information provided on our website. We will respond to your request in accordance with applicable law. If you are a resident of the European Economic Area or the United Kingdom, you have additional rights under the General Data Protection Regulation, including the right to lodge a complaint with a supervisory authority .
Children’s Privacy
Our website is not intended for individuals under the age of majority in their jurisdiction. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can take appropriate action to delete such information .
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of the site after any changes constitutes your acceptance of the updated policy .
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by using the contact details provided on our website.